Beautiful Gatherings - Distinctive Sugars by Sharon Specialty Sugar

We ship all orders Federal Express within the United States only. Unfortunately, we do not ship internationally at this time. The appropriate shipping rates will be calculated at checkout. We do not charge your credit card until the order has shipped.

Express shipping - available upon request. Please contact us via e-mail or telephone at 949-584-5819 to obtain shipping rates and place order. Shopping Cart does not calculate Express Shipping.

In-Stock Items - ships within 2 business days. If your order contains both in-stock and backorder or special order items you can select to have all items shipped at one time or elect to have multiple shipments as items become available. Multiple shipments will include a separate shipping charge for each package.

Backorder Items - ships within 1-3 weeks. Expected shipping dates are listed in the description and restated upon checkout.

Special Order - ships within 4 weeks.

Weekend or Holiday - We do not ship on weekends or holidays. All orders received on Friday or holidays will be processed on the next business day.

Tracking Your Shipment - You will receive an e-mail to confirm your order has been received and another one with package tracking information once your order has shipped. Should you misplace the confirmation or tracking information simply contact us and we will be happy to assist you.

Damaged or Lost Items

Lost or Damaged Items:

Rest assured we take great care in packaging your order for shipment. However, there are times when even the best efforts cannot withstand improper carrier handling. Should an item be lost or damaged we will make it right by replacing or refunding the item!

There are two simple steps you need to take:

First, notify us immediately should an item be lost or damaged during transit . You can do this via e-mail or telephone at 949-584-5819 and let us know if you want the item replaced or refunded.
Second, it is absolutely essential that you keep all packaging and damaged items to assist us in making a claim on your behalf with the carrier. We will arrange for the carrier to pick-up the package to confirm the damage. Without this confirmation we will not be able to replace or refund your item.

That's all there is to it! Once the carrier has picked up the package and confirmed the damage, we will reship your order at no additional cost to you or refund your purchase price. This process usually takes 7-10 days depending upon the carrier. We appreciate your understanding and hope you will let us make things right.

Returns

Return Policy:

We do not accept any returns on Food Items or Special Orders. All non-food items can be returned within 15 days of delivery. Items must be in same condition as received. Refund of purchase price will be applied to credit card minus shipping upon receipt of non-food items. Cost of return shipping is not refundable. If you have questions about returning a non-food item, please contact us at 949-584-5819 or alisa@beautifulgatherings.com .

Ship returns to the address below:

Beautiful Gatherings

24000 Alicia Parkway, Suite 17, #322

Mission Viejo, CA 92691

Attention: Customer Service - Returns

Last Updated Saturday June 21, 2008

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